Contracts/Customer Support Specialist

Our growing company is seeking a Contracts/Customer Support Specialist to join our team!

Job Duties

• Maintain effective two-way communication between various departments within Seyer and its customers.
• Responsible for communication and management of delivery status, technical issues and statement of work changes to and from customers in a timely manner
• Updates various databases and status reports for customers as requested
• Maintain customer scorecards at a high level, ensuring accurate data is reflected on these scorecards.
• Maintain various internal records/reports.
• Assist sales personnel whenever possible to help grow current and new customer business.
• Communicate to Customer Support Manager any problems meeting the customers delivery needs
• Build relationships with internal and external customers.

Requirements

• Education
  • Bachelor's Degree (Technical Certificate & 3+ years relevant experience may substitute for Bachelor's Degree)
• Experience
  • Prefer 3 years previous experience in customer support role
  • Prefer previous experience in aerospace manufacturing environment
  • Prefer background in ERP business functions and production software
  • Must be proficient in Microsoft Office programs: Word, Excel, Outlook, Access
• Skills / Competencies
  • Must have excellent communication skills- written and verbal
  • Must be self-motivated and demonstrate initiative
  • Able to multitask and change priority quickly
  • Able to present status effectively through report generation, verbal communication, email, etc.
  • Prefer demonstrated problem solving and critical thinking skills. Strategic initiative is a must.

We are a small business located in St. Peters, Missouri that specializes in managing, manufacturing, and assembling complex mechanical and electrical products.  By maintaining an extensive suite of in-house capabilities, we strive to provide superior value to our customers through turnkey operations.  Our target markets include the aerospace and maritime industries.

Our team is comprised of individuals proudly committed to the objectives of quality and productivity. The company hires, trains, and retains the most qualified people to meet the challenges of an ever-changing business environment. We are committed to providing a healthy and safe working environment while rewarding our employees with long term employment at competitive wages and benefits.

All job offers are contingent on successful completion of a pre-employment drug test and background check. Full benefit package including Health, Dental, Vision, and Voluntary Life. Employer paid Basic Life Insurance, Accidental Death and Dismemberment, Employer Assistance Program (EAP), Short-term and Long-term disability. 401(k) with match. Monthly efficiency incentives. Earned Time Off (ETO) awarded at 6 months, one year, and every year thereafter. Overtime hours available.

We are an Equal Opportunity Employer and do not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. EOE AA M/F/Vet/Disability

Current Openings for Contracts/Customer Support Specialist Jobs at Seyer Industries Inc.